Shipping Policy

Shipping times vary depending on the delivery method. Please review the information below.

• Shipping Origin: Setagaya-ku, Tokyo, Japan

• Tracking Information: Tracking details will be provided in the shipping confirmation email.

• Shipping schedule: Orders are shipped within 1–3 business days after payment confirmation.

• Shipping method: EMS (Japan Post Express Mail Service)

• Delivery time: Usually 5–14 business days, depending on customs clearance and local delivery conditions.

• Shipping fee: Varies depending on destination country/region and package weight.
  International shipping fees apply.

• Available destinations: We ship to countries and regions where EMS (Express Mail Service) is available.
  However, delivery may be restricted in certain areas due to carrier limitations or local regulations.

• Shipping schedule: Orders are shipped within 1–3 business days after payment confirmation.

• Shipping method: EMS (Japan Post Express Mail Service)

• Delivery time: Usually 5–14 business days, depending on customs clearance and local delivery conditions.

• Shipping fee: Varies depending on destination country/region and package weight.
  International shipping fees apply.

• Available destinations: We ship to countries and regions where EMS (Express Mail Service) is available.
  However, delivery may be restricted in certain areas due to carrier limitations or local regulations.

• Orders shipped within Japan include Japanese consumption tax (10%).

• Orders shipped outside Japan are treated as export transactions and are therefore not subject to Japanese consumption tax.

• Shipments delivered outside Japan may be subject to:

  • customs duties

  • import taxes

  • value-added tax (VAT)

  • handling or clearance fees

• These charges are:

  • not included in the product price or shipping fees, and

  • the responsibility of the recipient.

• Customs duties, VAT, and import taxes are non-refundable, including in the case of returned shipments.

• We are unable to estimate or advise in advance on customs duties or tax amounts in each country.
  For further information, please contact the customs authority in your country of residence.

• If a shipment is returned due to:

  • refusal of delivery

  • long-term absence

  • or other recipient-related reasons

• the customer will be responsible for both outbound and return shipping costs, as well as any customs-related fees.

• Custom-made items are produced after an order is placed and require approximately two additional weeks before shipment.

• Orders that include gift boxes or multiple items may be shipped via a parcel delivery service instead of the standard shipping method.

• We do not accept requests for specific delivery dates or times, nor can we arrange for carrier hold at a delivery office. Thank you for your understanding.

• Orders shipped outside Japan may be delayed due to customs clearance procedures or local delivery conditions. We are not responsible for delays caused by customs.

• Any delays or additional costs resulting from an incorrect shipping address outside Japan or incomplete customs procedures will be the responsibility of the customer.