Legal Notice / Seller Information
In accordance with Article 11 of the Act on Specified Commercial Transactions of Japan, we provide the following information regarding products and services sold by JACKAL Online Store where we act as the seller.
Seller
Frameware Co., Ltd.
Representative
Yoshihiro Soya
Address
4-18-12-402 Todoroki, Setagaya-ku, Tokyo 158-0082, Japan
Phone
+81-3-4283-2381 ( Business Hours: Weekdays 10:00–17:00 JST )
Closed On
Saturdays, Sundays, Japanese national holidays, and year-end/New Year holidays.
Sales Price
Prices are as displayed on each product page.
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Orders shipped within Japan include Japanese consumption tax (10%).
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Orders shipped outside Japan are treated as export transactions and are not subject to Japanese consumption tax.
Additional Charges
In addition to the product price, the following charges may apply:
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Shipping Fees
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Within Japan: Flat rate ¥440 (tax included)
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Outside Japan: International shipping fees (EMS), calculated based on destination and package weight
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Bank Transfer Fees (if paying by bank transfer)
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For orders shipped outside Japan, customs duties, import taxes, VAT, and customs clearance fees may apply. These charges are not included in the product price or shipping fees and are the responsibility of the recipient.
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We are unable to estimate or advise customs duties or tax amounts in advance.
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If a shipment is returned due to refusal of delivery or long-term absence, the customer will be responsible for round-trip shipping costs and any customs-related fees.
For detailed shipping information, please refer to our Shipping Policy.
Payment Methods
We accept the following payment methods:
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Credit / Debit Cards (Visa, Mastercard, American Express, JCB, Diners, Discover, China UnionPay, Cartes Bancaires, Electron, Maestro)
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PayPal
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Convenience Store Payment (FamilyMart, LAWSON, Ministop, Seicomart, 7-Eleven Japan)
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Pay-easy
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Bank Transfer
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Rakuten Pay
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Paidy (Buy Now, Pay Later)
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au PAY
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Mobile Payments (PayPay, Merpay, LINE Pay)
Timing of Delivery
Shipping procedures begin after order and payment confirmation.
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Orders shipped within Japan: In-stock items ordered and paid by 9:00 AM (JST) on business days will be shipped the same day.
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Orders shipped outside Japan: Dispatched within 1–3 business days after payment confirmation.
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Custom-made or made-to-order products require approximately two additional weeks before shipment.
For delivery times and details, please refer to our Shipping Policy.
Returns, Exchanges, and Cancellations
For return and exchange conditions and procedures, please refer to our Return Policy.
By using the JACKAL Online Store, purchasing products, or using any products or services offered through the JACKAL Online Store, you are deemed to have agreed to these Terms.
Please read these Terms carefully before use.
By using the JACKAL Online Store and purchasing products or services, you are deemed to have agreed to these terms. Please read them carefully.
Except for certain services, the information provided on this website is offered free of charge. Users are responsible for determining whether the information meets their needs and for complying with applicable laws, including copyright, confidentiality, defamation, public order, and export regulations.
We shall not be liable for any trouble, loss, or damage arising from use of this website.
We make no warranties regarding the legality, accuracy, morality, timeliness, appropriateness, or copyright status of third-party websites or software introduced on this site.
We assume no responsibility for information or services provided on external websites accessed through links or banners from this site.
Website Use and Disclaimer
All content on this website is the property of Frameware Co., Ltd. or its lawful rights holders. Unauthorized use or reproduction without prior written permission is strictly prohibited.
Copyright
Customer information is managed appropriately in accordance with the JACKAL Online Store Privacy Policy.